Sr. Director, Supply Chain Management and Planning

Position Summary:

The Senior Director of Supplier Management and Planning is responsible for leading enterprise-wide Supplier performance strategy and program adherence, supplier feedback program management, and operational integrated business planning. This role ensures optimal Supplier performance, cost efficiency, and alignment with organizational goals. The position drives strategic sourcing, forecasting, and cross-functional coordination to support scalable growth and risk mitigation.

Position Accountabilities:

Supplier Management

• Responsible for the development, execution and governance of the Checkers and Rally’s Supplier Management and Audit (commercial, FSQA, risk, etc.) program for new and active suppliers.
• Develop and execute supplier segmentation and strategies aligned with business objectives.
• Develop and execute Supplier Onboarding program prior to contract execution or supply award.
• Develop and enforce that all key terms, metrics and KPIs will be included in all supplier agreements (Scorecard, SLAs, Indices, performance management).
• Train all internal Supply Chain, RSC functional teams and external suppliers on the Checkers and Rally’s Supplier Management program and expectations.
• Lead Supplier performance evaluation processes:
  • Develop the structure for and execute the quarterly performance reviews and the annual strategy sessions
  • Manage, maintain and report on Supplier scorecards and conduct regular performance reviews

Customer (System Stores and RSC Functional Areas) feedback program

• Develop, execute and train on feedback program and process
  • Collection, RACI, corrective action, follow-up
  • Training and adherence to program
• System selection to automate and provide a traceable/trackable system that provides reporting on accountability, root cause analysis, corrective action and resolution.
• Develop reporting
  • Volume of complaints
  • Response time
  • System resolution (minimize repetitive issues)
  • Data corrective action repository to develop systems approached to problem resolution
  • Correlate Issue report to Supplier SLAs and Scorecards

Strategic Planning & Forecasting

• Develop, execute and oversee the demand, supply and sales and operational planning process.
• Set up, enforce and report on forecasting meetings (adherence, cadence, agenda and outcomes)
• Oversee resource allocation across departments
• Collaborate with Executive Leadership, Marketing, Finance, Operations, Information Technologies, Human Resources and Supply Chain to align forecasts with budgetary goals
• Implement planning tools and methodologies to improve accuracy and agility
• Report on forecast accuracy and develop predictive forecasting approach
• Continuously assess evolving market dynamics to recalibrate Supplier partnerships and streamline supply chain operations for maximum efficiency and resilience

Cross-Functional Leadership

• Partner with Legal, Compliance, IT, and Finance to ensure contract integrity and risk mitigation
• Lead cross-functional teams in Supplier-related initiatives and transformation projects
• Present performance insights and strategic recommendations to executive leadership

Process Optimization

• Drive continuous improvement in supplier governance and planning workflows
• Implement automation and analytics tools to manage performance, report accountability and streamline operations (Ex. issue resolution ticketing system, predictive forecasting solution, intelligent Supplier scorecard and performance mgmt. solution)
• Establish KPIs and dashboards to monitor Supplier performance and effectiveness
• Establish KPIs and dashboards to monitor planning outcomes and forecast accuracy

Team Leadership & Development

• Provide strategic direction and support to corporate cross functional Integrated business planning team and direct the Planning Manager.
• Set clear goals, performance expectations, and development plans for direct reports
• Foster a culture of accountability, collaboration, and continuous improvement
• Conduct regular coaching sessions and performance reviews to support career growth

Employment Standards

Education:

• Required:  Bachelor's degree in Business, Information Systems Management, Supply Chain, or related field
• Preferred:  Master’s in Business Administration

Experience:

• 10+ years in Supplier management, procurement, or planning with Supplier-side focus of supplier management
• 5+ years in Supply Chain leadership
• 5+ years in Executive Account Management and Customer-side focus of supplier management.
• Experience in program management, systems assessment and integration, forecasting, risk management, cross-functional collaboration
• Proficiency in CRM, ERP, and Supplier management platforms (e.g., Salesforce, SAP IBP, Coupa, PowerBI)

Essential Physical Requirements:

Office-Based (Remote) Work:

• Prolonged periods of sitting at a desk and working on a computer
• Frequent use of keyboard, mouse, and telephone

Travel & Site Visits:

• Travel to Tampa Headquarters on regular and on-demand basis
• Travel to restaurant locations, Supplier facilities, or corporate meetings
• Ability to walk through kitchens, storage areas, and Supplier warehouses
• May require standing or walking for extended periods during site inspections

Communication & Collaboration:

• Clear verbal communication for meetings, presentations, and Supplier negotiations
• Ability to attend in-person meetings and collaborate across departments

Environmental Conditions:

• Occasional exposure to foodservice environments (e.g., kitchens, distribution centers)
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies:

Strategic Agility

• Anticipates future trends in supply chain, Supplier capabilities, and consumer behavior. Supports long-term planning and adaptability in a fast-paced food service environment.

Negotiating

• Skilled at navigating tough discussions with both internal and external stakeholders including Suppliers while preserving relationships, securing favorable terms, resolving disputes, and maintaining continuity across multiple suppliers. Can be both direct and forceful as well as diplomatic; gains trust quickly of other parties to the negotiations; has a good sense of timing.

Process Management

• Understands and improves operational workflows—from procurement to inventory to Supplier scorecards - ensuring consistency, scalability, and efficiency. Knows how to organize people and activities; understands how to separate and combine tasks into efficient workflow; knows what to measure and how to measure it; can see opportunities for synergy and integration; can simplify complex processes; gets more out of fewer resources.

Managing and Measuring Work

• Establishes clear KPIs for Supplier performance and planning accuracy. Tracks progress, adjusts strategies, and ensures accountability across cross-functional teams. Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress, and results; designs feedback loops into work.

Organizational Agility

• Effective working and executing across departments (ex. supply chain, human resources, marketing, finance, IT, operations etc.). Navigates internal dynamics to align Supplier strategies with broader business goals. Understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations.

Directing Others

• Translates enterprise goals into clear Supplier management and planning objectives, ensuring every stakeholder understands priorities, timelines, and success metrics. establishes clear directions; sets stretch goals; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; brings out the best in people; clear communicator.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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