Sr Manager, Restaurant Technology

At Checkers and Rally’s, we’re more than just bold burgers and iconic fries—we’re a team fueled by flavor, innovation, and purpose. With a passion for speed and service, we’ve built a legacy of delivering crave-worthy food and unforgettable experiences. Our values are the secret sauce behind everything we do—we are fearless, forward-thinking, and fiercely committed to excellence. Our technology team powers that mission every day, delivering the digital innovation behind crave-worthy experiences.

Job Summary

Checkers and Rally’s is seeking a dynamic and experienced leader to drive innovation and excellence in our restaurant technology ecosystem. With 8+ years of expertise in software QA, systems integration, service management, and menu strategy, the Senior Manager of Restaurant Technology will lead cross-functional teams in developing, enhancing, and maintaining core systems such as POS, KDS, and online ordering. A strong foundation in digital menu management and understanding of drive-thru restaurant operations with voice-enabled AI are key to ensuring exceptional guest experiences and operational agility.

This role is based in our Restaurant Support Center (RSC), in Tampa, FL and has a hybrid schedule: In-office 3 days/week, Tues-Thur.

Key Responsibilities

• Lead high-performing teams managing POS, KDS, and online ordering systems
• Oversee digital menu accuracy and delivery across multiple platforms
• Drive platform rollouts, upgrades, DR planning, and seamless systems integration
• Guide end-to-end SDLC validation and testing for enterprise-level software
• Champion process improvements, compliance reviews, and UAT success
• Act as escalation lead, collaborating across operations and development
• Develop team growth through coaching, collaboration, and KPI-driven success

Preferred Qualifications

• Strong working knowledge of ISTQB Foundation principles and ITIL-aligned practices
• Proven experience in cross-platform menu management and systems integration
• Familiarity with drive-thru technology ecosystems and voice AI ordering solutions
• Skilled in project management methodologies such as Agile, Scrum, or Waterfall
• Technical fluency in systems such as Azure, SQL, and Office 365
• Strong interpersonal communication and cross-functional leadership skills
• Prior experience in CDR, FCR or QSR environments highly preferred

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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