Restaurant Technology Manager

We are seeking a highly driven and experienced Restaurant Technology Manager to own and lead our enterprise Restaurant Technology Menu team within the Aloha POS ecosystem. This role is responsible for managing system-wide menu, pricing, and promotional initiatives while leading a team and rebuilding processes from the ground up.

This is an opportunity for a hands-on leader to transform, optimize, and scale Point of sale and Back of House operations across the organization. The ideal candidate is an expert in Aloha POS, thrives in a fast-paced QSR environment, and brings a strong balance of technical expertise, leadership, and strategic thinking. This role is based in Tampa, FL and has a hybrid work environment with 3 days in-office (Tues-Thurs) at our Restaurant Support Center (RSC). 

Position Accountabilities

Enterprise Menu Management

• Own end-to-end menu lifecycle within Aloha POS
• Experience with Next Gen POS specifically PAR/Qu/Toast will be highly considered.
• Develop detailed project plans including timelines, milestones, and dependencies
• Configure and deploy menu updates including pricing, promotions, and LTOs
• Manage dayparting, item hierarchy, modifiers, and combo logic
• Ensure accuracy, consistency, and alignment with business objectives
• Track KPIs and ensure projects are delivered on time and within scope
• Troubleshoot and resolve menu-related system issues across locations

Integrations & Cross-Platform Coordination

• Partner with cross-functional teams (IT, Marketing, Operations, Vendors) for menu updates and projects
• Ensure menu consistency and data integrity across all digital and in-store channels
• Support integration troubleshooting and enhancements
• Translate business requirements into scalable system solutions
• Build strong relationships and drive alignment across stakeholders

Back of House Inventory & Labor Systems

• Support and maintain alignment between POS menu items and BOH inventory systems
• Ensure accurate item mapping, depletion logic, and reporting consistency between POS and inventory platforms
• Partner with Operations and Finance to support food cost accuracy and inventory reporting
• Assist in configuring and maintaining labor-related structures within POS and integrated labor systems (job codes, roles, permissions, reporting)
• Support labor and inventory system integrations to ensure data integrity across platforms
• Identify opportunities to improve efficiency, reporting accuracy, and system performance across BOH systems

Additional Role Expectations

• Initially hands-on (50/50 execution and leadership), transitioning to a more strategic leadership focus over time
• Expected to assess current state, identify gaps, and implement scalable solutions
• Plays a critical role in improving system performance, speed, and overall operational effectiveness

Employment Standards

Education

• College degree preferred 

Experience

• 5+ years of experience in QSR or restaurant technology environments

• Advanced experience with one or more of the following systems Aloha /Toast/PAR/Qu
• Proven experience managing enterprise menu deployments across multiple locations
• Prior team leadership or management experience
• Proficiency in Microsoft Office, General Networking Proficiency, and Database Management.
• Experience with integrated platforms such as Olo, Paytronix, Hi-Auto, or similar
• Familiarity with BOH inventory systems and item-level inventory mapping
• Working knowledge of labor management systems and POS-to-labor integrations  

Essential Physical Requirements 

• The individual must live in the Tampa area and is required to be in the Restaurant Support Center 3 days per week, at a minimum.
• Ability to read, analyze, and interpret written materials such as procedure manuals, company communications, or governmental regulations.
• Capability to write reports, business correspondence, and procedure manuals.
• Skill in effectively presenting information and responding to inquiries from managers, clients, guests, and the public.
• Aptitude for applying common sense understanding to execute instructions delivered in written, oral, or diagram form.
• Capacity to solve problems involving several concrete variables in standardized situations.
• Regularly stand for extended periods, talk, and hear.
• Occasionally lift and/or move up to 50 pounds.
• Frequently use hands to finger, handle, or feel.

Competencies

• Drive For Results
• Process Management
• Creativity
• Customer Focus

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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