Operations Support Specialist

Position Summary

We’ve got the boldest burgers on the block. From the first day we fired up our grills, we’ve had one thing on our minds: big, bold flavor. We’re on a mission to bring fearlessly original flavor and crave-worthy experiences to every bite and guest interaction. Our burgers are stacked with bold flavor, our fries are best in the business, and we’re doing it all at a price that’s hard to beat. Our food and price aren’t the only things we do boldly, though. We develop and train all our employees, from Team Members to Franchisees, to give them opportunities to move up in our company and build a rewarding career. We believe in a work culture as fun as our food is delicious.

The Operations Support Specialist is an execution-focused role responsible for supporting the rollout and implementation of operational initiatives, marketing events, product launches, and system changes across the restaurant system.

This role is based in Tampa, FL and offers a hybrid work environment: In-Office at least 3 days/week, working out of our Restaurant Support Center (RSC). 

Position Accountabilities

Operational Execution & Field Support

• Provide hands-on operational support to field and restaurant management teams to ensure consistent execution of established brand, service, and operational standards.
• Support day-to-day execution of marketing events, limited-time offers (LTOs), product tests, and operational rollouts.
• Act as a point of coordination for field questions and execution issues related to new initiatives, escalating risks or challenges to Operations leadership as needed.
• Support restaurant teams during periods of operational change by reinforcing tools, timelines, and expectations.

Marketing Events, Tests & Rollouts

• Create, assemble, and distribute materials for marketing events, product tests, and operational rollouts.
• Partner with Marketing, Culinary, Technology, Supply Chain, and other cross-functional teams to support the seamless introduction of new products, programs, and platforms.
• Participate in focus groups and product tests to support evaluation and execution readiness.
• Gather and organize feedback from marketing events and tests and support post-event or post-test meetings with summarized insights.

Culinary & Menu Execution Support

• Partner with the Culinary team to document and communicate operational procedures for new menu items and products.
• Support menu changeovers and LTO execution by coordinating materials, timelines, and operational details.

Inventory & Administrative Support

• Pull and track inventory related to LTO items, product tests, and promotional initiatives.
• Review and accept inventory transfers when necessary, including products written off.
• Maintain organized records and documentation related to operational initiatives and field support activities.

Communication & Documentation

• Prepare clear and concise operational communications, job aids, and execution guides as needed.
• Support the distribution of rollout communications and updates to field teams.
• Ensure execution materials are accurate, timely, and aligned with established standards.

Continuous Improvement Support

• Identify execution challenges and recurring field issues and escalate improvement opportunities to the Director of Operations Services.
• Support pilots and tests by tracking execution feedback and operational observations.
• Serve as an execution partner to Operations leadership by reinforcing operational priorities in the field.

Employment Standards

Education:

• Bachelor’s degree or equivalent experience in Operations, Hospitality, Business, or a related field preferred.

Experience and skills:

• 1–3 years of experience in restaurant operations, operations support, or project coordination.
• Strong organizational and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Detail-oriented with strong follow-through.
• Proficiency in standard business tools and documentation systems.

Essential Physical Requirements:

• Ability to work in a normal restaurant environment where the noise level is usually moderate, and occasionally be exposed to outside weather conditions.
• Ability to travel 25% of the time

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.