Operations Analyst

We’ve got the boldest burgers on the block. From the first day we fired up our grills, we’ve had one thing on our minds: big, bold flavor. We’re on a mission to bring fearlessly original flavor and crave-worthy experiences to every bite and guest interaction. Our burgers are stacked with bold flavor, our fries are best in the business, and we’re doing it all at a price that’s hard to beat. Our food and price aren’t the only things we do boldly, though. We develop and train all our employees, from Team Members to Franchisees, to give them opportunities to move up in our company and build a rewarding career. We believe in a work culture as fun as our food is delicious.

As an Operations Analyst, you will support company-wide strategic initiatives focused on restaurant optimization and profitability. This role will oversee systems designed to enhance restaurant performance and profitability, including—but not limited to—workforce management software, back-office systems for managing labor, COGS, 4 Wall EBITDA, and controllable expenses, and other tools tied to restaurant-level strategy. The position will contribute to the design, implementation, and oversight of profitability systems, develop reporting solutions, and provide actionable recommendations to ensure restaurants have the right processes in place to achieve optimal profitability without compromising the guest experience.

Position Accountabilities

• Lead Performance Initiatives
  • Lead labor optimization projects and initiatives to enhance restaurant performance, productivity, and guest experience. Provide subject matter expertise in labor, COGS, 4 Wall EBITDA, and other controllable areas to support enterprise and business unit objectives.
• Develop Strategic Solutions
  • Create innovative strategies that position restaurants to deliver a differentiated guest experience through effective labor models, allocation methodologies, cost-control systems, and best-in-class profitability processes.
• Manage Profitability Modeling
  • Oversee the development and implementation of profitability models to achieve targeted service levels and maximize restaurant profitability.  Implement and track outlier management and Negative EBITDA performance and strategies.
• Ensure Model Accuracy & Alignment
  • Review restaurant profiles to confirm the correct profitability model is applied for each location and business segment. Collaborate with Field and Store Operations Leadership to align models and plans with upcoming initiatives, driving execution of sales and events.
• Analyze & Optimize Processes
  • Evaluate restaurant practices and standard operating procedures to identify opportunities for improvement. Detect patterns, analyze variances to planned profitability, and communicate actionable insights to stakeholders.

Employment Standards

• Strong ability to plan, prioritize, and manage multiple projects in a fast-paced environment to meet aggressive deadlines.
• Expertise in restaurant-level budgeting processes and cost-control strategies.
• Familiarity with workforce management systems; specialized training preferred.
• Solid understanding of food cost and controllable expense management, including labor forecasting and scheduling.
• Knowledge of HR/payroll systems, labor allocation methodologies, and operational best practices.
• Proficiency in data analysis and reporting using tools such as Excel, Power BI, Snowflake, and Tableau.
• Ability to interpret and apply profitability models, labor models, and operational standards.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication and collaboration skills to work cross-functionally with Operations, Finance, Supply Chain, and leadership teams.
• High level of computer literacy, including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to learn and adapt quickly to new systems and processes.
• Support new initiatives, pilots, or process improvement projects

Education:

• BA/BS in MIS, Math, Statistics, or Business preferred

Experience:

• Minimum: 2+ years in Ops Analytics, Marketing Analytics, Finance, or related field

Essential Physical Requirements:

• Ability to read, analyze and interpret written information such as procedure manuals, Company communications or governmental regulations.
• Ability to Travel may be required to attend off-site training, meetings, and seminars.
• Ability to sit for prolonged periods in one location which may be restricted to the employee’s workstation.
• Ability to lift and/or move up to 20 pounds.

Competencies:

Business Acumen

Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.

Problem Solving

Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.

Strategic Agility

Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.

Informing

Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or the organization; provides individuals information so that they can make accurate decisions; is timely with information.

Decision Quality

Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.