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Lead Qualification Specialist

Location: 

Tampa, FL, US, 33607

POSITION SUMMARY:

The Lead Qualification Specialist is responsible for driving qualifying leads that build pipeline for franchised restaurant growth.  Position is responsible for pre-qualifying leads, prospecting, following up on all franchise opportunity inquiries, and supporting all franchise recruitment efforts of the department.  Professional communication, research, interviewing, marketing, and sales skills are utilized daily.    
 
JOB RESPONSIBILITIES:

▪ Qualify all incoming leads based upon lead qualification criteria and update inquiry status and interaction activity in franchise CRM (FranConnect) daily o Ensures franchise candidates meet or exceed company standards o Achieve or exceed goal for pre-qualified leads on a monthly basis

▪ Create and maintain various reports or data entry into FranConnect system on an ongoing basis  

▪ Support Franchise Candidate Day on a monthly basis: o Perform administrative functions and prepare conference rooms in support of the event

▪ Submit required reports, timesheet, and paperwork on a timely basis

▪ Perform other duties as assigned with or without accommodation as directed by Director of Franchise Recruitment 
 
Workday: 90% Qualifying Leads; 10% Administrative (Franchise Candidate Day prep, Donnelly, etc.)  
 
JOB REQUIREMENTS

• Excellent interpersonal, verbal, and written communication skills  

• Ability to maintain all job-related information in a Confidential and private manner

• Skilled at prioritizing and managing multiple projects in a high energy environment

• Possess proficient computer skills including Microsoft Office (Excel, Word, PowerPoint) and CRM system

• Minimal travel may be required (0 - 10% travel) 
 
Education & Experience  

• Associate and/or Bachelor degree preferred  

• 2 to 3 years of relevant lead qualification, sales & marketing, or telemarketing experience; or equivalent combination of education and experience

• Previous restaurant, franchise, or call center experience is preferred